This guarantee details our returns and refund policy. We are confident that you will benefit from the use of this software whether it is to monitor office employees or your own children. We want you to be satisfied with your purchase.
We recognise that modern computers are complex, multi-function devices, and that every person's computer facilities are different. For this reason technical support for our products is included from day one. You can contact us by email at support@spysure.com, by live chat or by telephone on 0845 021 2131 (Local Rate). If you experience problems in using Spysure, we would like you to contact us to seek assistance, and we will do our best to rectify the problem you are experiencing. We want you to be satisfied with your purchase, and we want to help you use Spysure to meet your monitoring requirements. If we are unable to resolve your query, we will offer you a full refund under our 30 Day Money Back Guarantee. Refunds will be processed within 2-3 working days of receipt of a completed Refund Request Form. You will be required to return the goods back to us by post where applicable, or uninstall the software from any computers if purchased via a digital download.
We do not offer refunds under the following circumstances:
a.. If you no longer require the software and have just simply changed your mind.
b.. If you are unable to install or use the software as the result of issues beyond our control, including (but not limited to) an IT contractor refusing to install the software.
c.. If the software does not perform a function which you think it should, but which is not explicitly mentioned on our website.
d.. If the website blocking feature does not operate correctly on your PC. This value-added feature is highly dependent on your system configuration and factors beyond the control of Spysure technical team. There may be a valid firewall application which is conflicting with this feature. For this reason, it will not be covered under our 30 day money-back guarantee.
If you have any questions regarding this policy, please contact us at |
